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Send us your project and where it is. A Senior Architect will give you an initial appraisal and guide you as to what to do next.
Start a conversationWhen to call, what to bring, and what happens next.
Call before you have a design. Bring the address, roughly what you want to achieve, and a construction budget range. The first conversation tests whether the idea works. Nothing should be drawn until the scope and the fee basis are set out in writing.
Castle Fine Art sells art from 82A The Promenade in Cheltenham, a Grade II listed Regency building. It has four floors and could trade from two, because the stair to the upper ones was not safe for customers.
What arrived at the first conversation was not a design. It was a building, a trading problem and a fixed constraint: more selling space, no extra floor area, and a listed interior.
So the first work was survey and reading. Measuring what stood, then going through the list entry and the building's own planning file, is what turns a want into a scope.
It settled something nobody expects at the enquiry. The internal alterations needed listed building consent. The one visible change to the street, a new fascia sign, needed a second consent of its own.
Both were granted in January 2020. The unsafe stair came out, a new one went in, and the first and second floors opened to customers, so display, staff and storage now spread over four floors instead of two. The work was certified complete in October 2021.
Rickett Architects was the architect for all of it, from the July 2019 survey to Building Regulations sign-off, alongside a separate structural engineer and an approved inspector.
One appointment covered concept, both consent applications, the working drawings and the administration of Building Regulations. It is perfectly possible to appoint stage by stage instead, and plenty of clients do. The cost of it is that the building has to be explained again each time, and each new commission needs its own terms agreed before work starts, even where the parties have worked together before.
The listing shaped the order of work more than the design did. Number 82 is listed as part of a group of three former houses, and the front carries a rare mid-nineteenth-century frieze. What that means in practice is that the constraints came out of a file before a line was drawn, rather than out of a refusal afterwards.
A church hall in a Leamington Spa conservation area, between listed neighbours. The ground floor was redesigned, a basement added and a rear extension worked in. Twelve neighbours objected, so it went to committee, and the committee granted it.
A tired post-war house on a backland plot in a conservation area, taken down and replaced with a contemporary five-bedroom home of about 266 square metres. One appointment ran from pre-application through consent and technical design to the finished house.
A redundant infill site on the edge of Leominster, in Herefordshire. Rickett Architects came in before there was a layout, took it to full permission for forty-one homes, then varied that permission when the road layout changed. Delivery was by others.
Half of a Grade II listed Regency terrace in a Leamington Spa conservation area. The appointment stopped at consent: three applications in two phases, because an orangery on a listed house needs householder permission and listed building consent as well. The owners took the building work on themselves.
Every planning application we make in our own name is a matter of public record on a council register, and ours reach more than 100 planning authorities across the UK.
Architects for private homes →Send us your project and where it is. A Senior Architect will give you an initial appraisal and guide you as to what to do next.
→ Start a conversationPeople make contact at three different moments, and the moment decides what a first conversation can usefully be.
Before you own it. The question is whether the site or the building will carry what you have in mind, and the answer is an appraisal rather than a drawing. It is the smallest piece of work described here and the likeliest to save money, because it can end in a no.
Before there is a design. The common one, and the best one. Nothing has been committed to, so every option is still open and changing your mind costs a conversation.
After something has been drawn. Still workable. But a scheme that already exists narrows what can usefully be changed, and a permission already granted narrows it further, because the thing on the certificate is the thing that was approved.
Which means there is one case where this is the wrong first call. If permission is in place and the only job left is to build what it shows, the useful call is to a contractor.
The pre-purchase case is worth separating out, because the useful question there is narrower than it looks. Not what could be built here eventually, but what could be built here on terms you would accept, in a timescale you can live with. A view on that can be reached from the address, the planning history and an afternoon's reading, long before anyone commissions a survey.
Where drawings already exist, bring them anyway. They shorten the survey, they show what has already been tried, and a refused application is often the single most useful document in the file, because it records in writing what the council did not like.
None of it has to be finished. These four are what make a first conversation useful, and a polished brief is not among them.
One line does more work than anything else you can supply. From an address a practice can read the designations sitting on the site, the planning history of the plot and of its neighbours, and what has already been refused nearby.
In plain words rather than in rooms. How the place is used now, what is going wrong with it, and how long you expect to be there. A want stated as an outcome keeps the options open; a want stated as a drawing closes them early.
A range for the building work, and the range you can actually fund rather than the one you would like. It settles the scope of a project long before it settles anything about how the project is going to look.
Old drawings, an estate agent's floor plan, a topographical survey, a previous application, a refusal. Even a rough or badly out-of-date drawing shortens the first stage and sometimes removes a survey from it altogether.
An architect's appointment is a written document, and the regulator treats it as the start of the job rather than as paperwork that catches up later.
The Architects Code, which came into force on 1 September 2025, holds every architect to a standard of carrying out work effectively, exercising skill and diligence. The way the regulator says that standard is met is clear, understandable, written terms of engagement, given to the client before work commences. Its supporting guidance records that a failure to provide adequate terms is the most common cause of complaints about architects to the regulator.
What those terms should cover is published and worth reading before you sign anything: who the contracting parties are, the scope of the services, the fee or the method of calculating it, what each side is responsible for, any limits on liability, how a dispute is resolved and how the agreement is ended, and the name of the architect in control and management of the work.
Then, before any of it, the survey. An estate agent's floor plan is not a survey, and a scheme drawn on one gets drawn again. Measuring what actually stands is the first real cost on almost every job, and it belongs before the design rather than after it.
The published list runs longer than the version above. It also asks for confirmation that professional indemnity insurance is held, that a complaints procedure exists and is available on request, and how data will be handled. A new commission needs new terms even where the same two parties have contracted before, and any change to them is recorded in writing as well. One line in the guidance is there entirely for the client's benefit: no architect may seek an agreement that would stop someone raising a concern about their conduct or competence with the regulator.
The six standards in the Code are not optional, and an architect is accountable for meeting all of them at all times. What the numbered items underneath each one describe is how the regulator says a standard is met, so a practice working another way has to be able to justify how it still meets the standard. For a client the practical reading is simple. Written terms before work starts are the norm the profession is measured against, and their absence is worth asking about.
One thing the appointment does not do is settle the whole project. A scope that stops at planning stops there, and the stages after it are agreed separately if and when you want them. Section 20 of the Architects Act 1997 restricts who may practise or carry on business under a title containing the word architect, and the terms of engagement name the architect responsible and confirm the register they are on.
Not by law. On a simple rear extension you may not need one. On anything the planning system will argue about, you probably will.
The line is not the size of the work, it is how much about it is uncertain. A single-storey extension inside permitted development rights is a different job from the same extension on a listed building, in a conservation area, or where a neighbour's daylight is in play. Where the outcome is uncertain, the design is what settles it, and that is where the fee is earned. What an architect actually does across a project is set out in what an architect does.
There is no list price, and a figure quoted for someone else's project tells you very little. The fee basis is chosen per job and set out in writing before work starts.
Four things move the number more than anything else: how big the project is, whether the client is a returning one, when the work is being done, and whether the appointment covers the whole job or stops at planning. Two schemes that look alike from the street can be priced very differently for those reasons alone. What you can reasonably expect at the outset is a written scope and a stated basis for the fee. How fees are built up is covered in the architect fees guide.
Two or three. Beyond that the conversations blur together and none of them gets your full attention.
What is worth comparing is the scope each appointment covers and what each one leaves out, who is named as doing the work, and whether the practice has taken something comparable through the same council. Ask each of them to show you a project like yours and to put you in touch with someone they did it for. A practice that can produce neither is telling you something. Comparing on price alone compares documents that are describing different jobs.
No, and the period before you buy is often the most useful time to call.
Testing what a site or a building will carry is ordinary work and it does not need ownership. What it does need is being clear that it is a test: the output is a view on whether the thing you want is achievable there, not a scheme. Reaching that view before the price is agreed is worth considerably more than reaching it afterwards, and it is the one stage of a project where the answer no is as valuable as the answer yes.
A conversation is a conversation. An appointment is a written scope and a stated fee basis, agreed before work starts.
The expectation the regulator sets is that written terms of engagement are provided to the client before work commences. So if drawings are being produced and nothing has been set out in writing, the scope of what is being bought has not been settled yet. Ask for the terms rather than waiting for them. A scope agreed at the start is the thing every later question about time, money and responsibility gets measured against.
Ask, and ask for it in writing. Terms of engagement should name the architect in control and management of the work.
That is one of the items the regulator's own guidance says terms of engagement should cover, which makes it a document check rather than an awkward question. At Rickett Architects a Senior Architect takes the project through to completion. The wider point holds for any practice you are considering: the person who replies to your first email is not automatically the person who will draw your building, and the appointment is where that is settled, not the meeting.
Then that is the answer, and it is worth far more early than late. A practice that will not say it is not doing you a favour.
Schemes rarely fail at the decision. They fail at the point where an obvious problem was left untested, and the design then carried it all the way to a council. Saying that a scheme is the wrong shape for its site, or that a site will not take what somebody wants, is part of the work and it costs a fraction of a refusal. The useful version of that answer normally arrives with an alternative attached, because a site that will not take one thing will very often take another.
Rickett Architects
A RIBA Chartered practice, working since 1970, with more than 2,500 projects behind it. Our senior architects take projects from first survey through planning to completion, for private clients, developers and landowners across the Midlands and well beyond it.
Castle Fine Art, Cheltenham → What an architect does → Architect fees →Tell us about your project
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